Kelly updates us on her placement at Crystal’s cold front line
When you work for a travel company, many people ask if you get to go and test out the holidays, but unfortunately your standard response is just to smile and say ‘I wish!’
However, to a certain extent, that is what I am doing right now.
My new placement is overseas with Crystal Ski & Snowboard – the UK’s largest ski tour operator – and I’ve been tasked with reviewing the customer experience. Coming in with ‘fresh eyes’, I will be looking at the different ‘touch points’ and seeing if we as a company are demonstrating the right expertise and the right times. From a personal development point of view, it’s great to see tour operations from the bottom up. I have worked in operational roles previously, but never on as huge a scale as Crystal; it’s both very impressive and quite daunting!
Two of Crystal’s major destinations are Austria and France, so I am currently spending the first half of my placement in Mayrhofen,Austria and then I will complete the second half of my placement in Courchevel, France. I’m two weeks in, and so far, so good. I’ve been to 3 different resorts, met about 20 reps, been on 3 ski escorting days, 2 team meetings, 1 managers’ meeting, 8 transfers several après events, and eaten lots of Goulasch soup….
Now I’d better get back to work. This week sees a visit to a Crystal Finest chalet in St Anton and probably joining some group ski-escorting. I know, I know – it’s a tough job – but somebody has to do it!